Your details will never be used for marketing or advertising without your permission.

Getting Started

This privacy policy covers the personal information we collect, use and disclose using our products and services either online or offline.

We need to collect personal information from you to rent or provide other services. We collect personal information when you give it to us, such as by telephone, e-mail, mail, at the counter or our online booking system.

There may be circumstances where if you choose not to provide personal information, which is required by us, we will not be able to provide you with our products or services.

There may be circumstances where after using our products or services we would be required to legally share your information with a third party upon written request:

• The police and other law enforcement agencies
• Ticket issuing authorities
• Our motor insurance supplier

Data protection law permits us to share your information on this basis.

We will collect technical information about your devices when you use our website where permitted.

Photo and Video

CCTV is used at our location for security and is indicated by signage.

Your photograph will be taken at the time of hire for security and validation.

Online

When you visit and use our website, we automatically collect technical information from you.

Your IP address may be collected to enable us to diagnose problems, administration and to audit our website. We do not normally link IP addresses to anything identifiable, however we may use an IP address to prevent a user accessing our website in the interest of protecting our service and site. In rare instances an IP address may be passed to a law enforcement in the interest of identification.

We may also collect your browser type, internet service provider, referring and exit pages, files and pages viewed, date/time stamps and operating system for the interest of our own market research. We use third party applications to collect this data such as Google Analytics and Clicky.

On some pages we may set and access Persistent Cookies on your computer. These will stay on your hard drive until you delete them. We use cookies to aid your experience and help you access information quickly. Your browser is automatically set to accept cookies by default. You have the option to change these settings in your browser. Cookies do not corrupt or damage your computer, programs, or computer files. Some pages may also use Session Cookies. These are temporary cookie files, which are erased when you close your browser.

When You Rent a Vehicle

When you make a reservation or rent a vehicle, we collect information from you to enable us to do this as set out in our general terms and conditions and rental agreement terms and conditions. We will also use this information to perform security or fraud checks, to enforce our legal rights and for our own research.

If an accident, theft or damage occurs during your rental we will collect information from your regarding the incident which may be on an insurance provided from. We will ask for full details of the incident, third parties involved, witnesses and any injuries that may have been sustained. This information will be combined with information previously collected from you. This information will be shared with third parties which legally require it, such as:

• Our motor insurance company
• The police or other law enforcement agencies

During your rental, we will collect where and when you collected and returned your vehicle, mileage, accident history, and other information related to the vehicle and your use of it. This information is required to monitor our fleet usage. Some vehicles will automatically collect information during your rental which we do not document, such as fuel consumption.

Some of our vehicles may have a GPS tracker fitted; however, we are unable to share information as to which vehicles may have this device.

We will collect information about any speeding, parking, toll, or any other traffic-related fines or offenses committed during your rental, which are provided to us by law enforcement agencies or issuing authorities. We will use this information to enable us to deal with related paperwork in accordance with our rental agreement terms and conditions.

In Car Systems and GPS System

Some of our vehicles will offer you the option of linking your personal devices to the in-car system. Information this collects will be highlighted in the vehicle manual.

Some rentals are supplied with GPS where addresses are collected via the input of the hirer.

It is your responsibility to ensure any data collected by in-car systems and/or GPS devices is removed before you return. We will not take any responsibility for information left in these devices post-rental which may later be passed on to future hirers.

Sharing Your Information

We may share your personal information with the following third-party organisations:

Security

We take reasonable steps to make sure your information is protected from unauthorized use, access, disclosure, alteration, destruction, or loss. Hard copies of your information, copies of licenses and ID such as forms and rental agreements, are securely kept on location. Your information which is held digitally is held on our software provider Prohire.

While we take security seriously, no system is 100% secure. We cannot completely guarantee the protection of your personal information any more than any other organization can.

We do not ask for your payment information, such as debit/credit card number, via email, text, or any other document we send you. Please only provide your payment at our counter or over the phone once you are sure you are dealing directly with us.

Your Rights

In accordance to data protection laws, you may have the following rights when it comes to handling your personal information:

• Right of access: You may have the right to request a copy of the information we hold about you and to request supporting information explaining why this information is held
• Right of rectification: You may have the right to request we rectify any inaccurate information held about you. Please be aware some information we may require supporting documentation to make this change.
• Right to erasure: You may have the right to request we erase personal information held about you.
• Right to restrict processing: if you believe the information we hold about you is inaccurate, you may have the right to request we do not use this information. Please note, we may require the correct information to be provided.
• Right to withdraw consent: We will only process or use your personal information with your consent and you have the right to withdraw this consent at anytime either verbally or in writing. This will not affect the lawfulness of us processing your information and we may continue to use your personal information if permitted and/or required by law.
• Right to object: Where we process your personal information based on a legitimate interest (or those of a third party) you have the right to object this. However, we may still be legally required to process your personal information.

Data Retention

Your information is kept for no longer than is reasonably necessary or legally required by law.