Booking Information

Rental Pricing

Prices are based on the pick-up and drop off times and dates you select at the time of reservation. Prices are confirmed at the time of reservation.

Rental Periods

Rentals run from 09:00 to 08:30 hours. Rentals starting on a Saturday have a minimum rental period until the following Monday. Special Dates (UK Bank Holidays, Easter period, Christmas period or other started dates) may have a minimum rental period.

Vehicle

The makes and models illustrated and described are for guidance only. If the vehicle type reserved is not available, we reserve the right to substitute a similar or larger alternative at no extra cost.

Discounts

You must declare any discount you may be entitled to at the time of reservation. Discounts cannot be used in conjunction with any other offer or promotion and may exclude some periods. Percent discounts are given off the rental only.

Payment

Full payment is taken at the time of reservation by credit or debit card (Visa or Mastercard) in the driver's name. By making a payment you are accepting our terms and conditions.

What's Included

Insurance Cover Collison Damage Waiver (CDW). If there is damage to the vehicle during your hire, the most you will pay towards repairs is the damage excess (per occurrence). If you or anyone on your behalf deliberately causes damage to or loss of the vehicle then you will have to pay for the cost of repair or replacement of the vehicle, even though it was insured at the time.

Third-Party Liability

This covers the driver's liability for injuries or property damage. Injuries to the driver or hire vehicle are excluded.

Theft Protection

If the vehicle is stolen during your hire, the most you will be liable for is the excess on the rental agreement. This does not cover theft caused by negligence. You must ensure that the vehicle is always locked when unattended and take all reasonable steps to prevent loss of or damage to the vehicle, or its tyres, tools, accessories, equipment or contents.

Also Included:

Breakdown cover and vehicle licence fee (VAT) are also included.

Mileage Charges

We offer 200 miles per day 1000 miles per week included in the price.

Rentals exceeding 27 days are subject to a mileage cap of 2000 miles per 28 days. This is worked out on a pro-rata basis in relation to your rental length.

Excess mileage is charged at 25p per mile for the first 200 miles over and 40p thereafter.

Hire Restrictions

Driver

Only drivers approved and listed on the rental agreement are permitted to drive the vehicle. The price includes insurance for one driver, any additional driver is charged at £10 per day or £50 per week. Please ensure the driver is aged between 25-70 and held a full uk licence for longer than 2 full years. For minibus hire the driver must be aged between 30 and 70 and must have held their licence for more than 10 years.

Endorsements and Licence

You must be licenced to drive the vehicle you are hiring. You must declare any motoring offences or medical conditions at the time of reservation. Your licence must not expire during your rental. Your licence must be in, or translated to, English text.

Your Liability During Your Hire

All vehicles and rentals come with a damage excess. This is your liability for any damage to the vehicle during your rental which is covered by our insurance (CDW). Your excess on the rental is subject to vehicle size.

Loss of Use If you cause damage to your rental vehicle, you may be liable for off the road charges.

Collecting Your Vehicle

Documentation

In order to hire from us your must provide us with your driving licence, one form of address identification dated in the past 3 months. This can be a bank statement, credit card statement, mortgage statement or a utility bill. If you are moving house, we will require proof of the address you are moving to. The hire must be paid using a credit or debit card in the driver's name. We also need to check your licence with the DVLA so we will require your national insurance number; alternatively, you can obtain a code from the DVLA and provide us with the number. Pets are not allowed in our hire vehicles.

Additional drivers must provide their driving licence and address ID.

UK licence holders must supply their DVLA driver share code or national insurance number.

Proof of address must be in the renters' name and be dated within the previous three months. Digital copies are accepted. If you are dissatisfied or if something is unclear with any aspect of your rental, you must outline this before you sign and take the vehicle.

Extras

Subject to availability, additional items can be added at the time of collection.

You may choose to change your type of vehicle. This may change your price and even if the vehicle is smaller, this may be more.

Deposit

A security deposit will be taken via chip and pin by a credit or debit card in the hirers name.

The amount will be dependent on the vehicle type and outlined at the time of reservation.

The deposit usually takes 2-3 days to go back on to your card, it can vary depending on who you bank with.

Security

A photograph of all the drivers will be taken.

There may be a tracker fitted to your rental vehicle to ensure the terms of the rental agreement are not being breached and for the purpose of safety, security, crime prevention and claims management.

Under breach of the rental agreement, such as failing to return your vehicle on time or entering unauthorised territories, we reserve the right to access the geo-graphical location of the vehicle whilst on hire.

Information obtained with this device may be used during or after your rental.

There is a £1000 charge if the tracker is removed from the rental vehicle which will invalidate your rental agreement and insurance.

Fuel

You must return the vehicle with the same amount of fuel as you took it.

Adblue

It is the hirers responsibility to ensure that the AdBlue is always topped up.

AdBlue levels must always be topped up when required and if any damage is caused due to negligence, then the hirer is responsible for any charges incurred.

During Your Hire

Accident or Breakdown

In the event of an accident or breakdown you must contact us at the earliest opportunity.

Lost Key

If you lose your key, you will be charged for a replacement and all associated costs.

Rental Agreement

At all times you must comply to our terms and conditions. Failing to do so may invalidate your agreement and increase your overall liability.

Extensions

If you wish to extend your vehicle, you must obtain authorisation from us before the rental end date and time.

Your price, unless agreed, will be based on your original daily rate.

Payment must be made at the time of extension.

We reserve the right to request the current mileage of the vehicle. If mileage charges apply (pre-agreed) these must be paid before an extension can take place.

We reserve the right to refuse to extend the vehicle. In which case, the vehicle must be returned by the rental end date and time.

If your vehicle is on a long term rental, we have the right to take continuous payment.

Returning Your Vehicle

You must return your vehicle by the date and time agreed to the hire location (unless previously agreed).

We do not accept out of hours returns.

If you are late returning your vehicle, after your 30-minute grace period, you could be subject to additional charges.

If you return early, you will not receive a refund for unused hours or days.

You must return any additional items you have rented.

Additional Charges

You must notify us if there is any additional damage to the vehicle, or if the vehicle is returned with less fuel than collected.

Fuel will be charged at the advertised prices in our office and damage will be charged in accordance with our Repair Matrix.

If the vehicle is returned with more fuel, we are unable to give a refund for this.

We run a no-smoking policy on all rentals. There is a £100 charge if there is evidence of smoking in the vehicle.

If the vehicle is returned in a condition which requires a more than usual standard of cleaning, you will be required to pay a valeting charge up to £100.

If additional items added to your rental are damage or missing, you will be charged the cost of a replacement.

Deposit

Your deposit will be refunded within 2 working days to the same card. If there are additional charges, such as damage or fuel, this may take longer. We are not responsible for how long it takes your card company or bank to apply this to your account.

Cancellations

If you cancel 6 weeks or more before your rental start date and time, up to 50% of the hire charge will be refunded to the same card within 10 workings days. We are not responsible for how long it takes your card company or bank to apply this to your account.

If you cancel within 6 weeks no refund will be given. Our office must be open to make a cancellation.

No Shows

A 'no show' is when you either; fail to pick up your vehicle at the rental start date and time, fail to provide the required documents on collection or fail to meet our driver requirements.

In all cases there will be no refund of the money you have paid.

Abroad Rentals

You must notify us if you intend to take the vehicle outside of the UK.

Additional charges apply for this service and to supply valid documentation.

We reserve the right to refuse rental.

Traffic Violations, Fines and Charges

You are responsible for all fines and charges issued as a result of you or any driver during your rental.

In most case we will pass your details to the issuing organisation where they will contact you directly to settle the outstanding amount. In the unlikely event we are unable to do this, the amount will be paid on your behalf and we will charge this amount to you.

If you wish to appeal, including requesting a refund or compensation, you will need to do this direct with the issuing organisation. We cannot assist you with this.

If we receive a fine or charge meant for you because you have not complied with law or failed to pay an outstanding charge, we may charge an administrative fee to cover our costs in dealing with this matter.

Complains Procedure

If you wish to make a complaint, please contact our counter staff by calling 0151 350 6875 or emailing info@addhire.co.uk

If your complaint is not resolved, please write to us at: Addhire Self Drive, Ellesmere Port, Rossmore Rd East, CH65 3DD

We are a member of the BVRLA (British vehicle Rental & Leasing Association) and you do have the right to contact their reconciliation service as an alternative dispute resolution service. Their website is www.bvrla.co.uk